Dear customers,

We are very happy to announce that our sales departments are open Monday to Thursday, between 8:30 a.m. and 8:00 p.m., and Friday, between 8:30 a.m. and 6:00 p.m. Our parts and service department is open Monday to Friday, between 8:00 a.m. and 5:00 p.m. At BMW Lévis, the health and safety of our customers and employees is important to us. It is for these reasons that we have implemented good hygiene practices in order to avoid the spread and to respect the standards of social distancing:

Vending machines with antiseptic gel cleaners are available to disinfect your hands when you arrive at the dealership

WE WILL WEAR THE MASK IN OUR CONCESSION FOR ALL CUSTOMERS FROM MONDAY 20 JULY 2020. YOUR MASK SHOULD COVER MOUTH, NOSE AND CHIN.

Following Public Health standards, wearing a mask will be MANDATORY during your visits to us. Whether for your service appointment, including escorts on board our shuttles, a sales appointment with one of our advisers or a visit to the parts department, you must wear your mask upon arrival and this, for the entire duration that you will be inside the concession.

This new measure in no way affects our other health measures already in place. We will continue to promote our good practices that have been in place for quite some time.

Please note that we apply the rules requested for your safety and that of others, in order to continue to serve you by offering you a service that matches BMW.

We recommend that you make an appointment online or even call to schedule your appointment at a specific time with a representative:

· Info@bmwvilledequebec.ca or 418 681-5000

· We are able to make contactless road tests

· Each car and each workspace will be disinfected between each customer

· We offer contactless vehicle delivery

Obviously, no client returned from travel for less than 14 days will be admitted. In addition, if you have been in contact with a person suffering from covid-19, that you have symptoms or that you yourself are affected, you will not be admitted to the dealership.

As a result of CCAQ protocols approved by the government, protective measures have been put in place at all of our dealerships to avoid physical contact between you and the staff. Each vehicle will be disinfected, and the keys will be returned in a sealed and decontaminated bag.

Payments will be made by credit card over the phone. We will only treat customers with an appointment.

We thank you for your great collaboration and we will keep you informed of the return to the usual service.

We also remain available to respond to your web requests. You can also contact us through our Facebook page and we will be happy to assist you.

We appreciate your understanding and cooperation at this time of crisis.

We prioritize the health and safety of everyone. All together we will succeed in going through this ordeal. I

It is important to apply the requested emergency measures.

Take care of yourself and see you soon,

The BMW Lévis team

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